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This page describes what LetItRip commits to as a platform. Every commitment below corresponds to something the platform actually does — a check we run, a gate we enforce, or a limit we hold ourselves to — not an aspiration. Where a commitment has an exception, we state the exception. If we ever fall short of what is written here, tell us at conduct@letitrip.in and we will correct the page or the behaviour.
A collectibles marketplace that tolerates fakes is worthless to collectors. Counterfeit and replica trading cards, reproduction vintage die-cast sold as originals, bootleg figures, and anything infringing Pokemon, Bandai, Hasbro, Mattel, or Takara Tomy trademarks are prohibited outright — not discouraged, prohibited. We remove the listing and permanently suspend the seller's account. We do not take a commission on a sale we later find to be counterfeit; the buyer is refunded in full. Our public scam registry exists so that a seller who defrauds one collector cannot quietly do it again to the next.
Sellers must describe condition accurately and photograph the actual item being sold — not a stock image, not a better-condition example of the same item. Professionally graded items (PSA, BGS, CGC) must display the exact grade and, where available, the slab population data. Restoration, repair, trimming, reprints, and reproduction parts must be disclosed in the listing body, not buried or omitted. A listing that hides a known flaw is a misdescription and is handled as one, whatever the seller's intent.
Every bid is binding and every bidder is bidding against real people. Shill bidding — a seller or an associate bidding on their own listing to inflate the price — is an unfair trade practice under the Consumer Protection Act, 2019, and results in permanent suspension. Auctions auto-extend by five minutes when a bid lands in the final five, so a win is decided by what a bidder is willing to pay rather than by connection latency. Where a seller has set a reserve price, we honour it: if the reserve is not met, the item does not sell, and we say so plainly rather than quietly awarding it anyway.
LetItRip permits a small number of live listings — animals and plants — and treats them as a category with its own duties rather than as another kind of parcel. A seller cannot create a live listing at all until they have passed vendor verification; the ability is off by default for every account. Each live listing must declare the species, approximate age, sex where determinable, and honest care requirements, so a buyer knows what the animal actually needs before they commit. Buyers can only complete a purchase in states and territories where that species may lawfully be kept and transferred; the check runs at add-to-cart, not after payment. Anything covered by CITES or protected under the Wildlife Protection Act, 1972 must carry the appropriate declaration, and listings for wildlife that cannot lawfully be traded are removed and reported. Transport is limited to in-person handover or a specialist live-animal courier — never ordinary parcel post. We would rather lose a sale than move an animal in a way that harms it.
The platform commission is capped, and the cap applies before GST is calculated on it, so the fee cannot scale without limit on a high-value order. Every fee a buyer pays — commission, GST, shipping, cash-on-delivery handling, and any optional add-on such as gift wrap or shipment protection — is itemised on the cart and checkout summary before payment, and the figure shown is the figure charged. Optional add-ons are opt-in per seller and never pre-ticked. We do not add a fee at the payment step that was absent from the summary.
Payout deductions are disclosed up front on the seller fees page and itemised on each payout record. Where a refund is issued after a payout has already been made, the clawback is shown as a line item against a named order rather than as an unexplained balance adjustment. We do not withhold payouts as leverage in a dispute; where funds are held pending investigation, the seller is told why and for how long.
Public pages show the minimum needed to make the marketplace trustworthy. Bidder names in public bid history are masked, so an auction can be audited for shill bidding without exposing who was bidding. Personal data — names, email addresses, phone numbers, delivery addresses — is encrypted at rest, and IP addresses recorded for session security are masked and never returned to any client. Payment proof screenshots uploaded for manual payment review are visible to platform administrators only, never to the seller, because they show bank and UPI details that are none of the seller's business.
Not every violation deserves the same response, and treating them identically is its own kind of unfairness. Minor and first-time issues get a warning and a chance to correct the listing. Repeated or serious conduct gets a temporary suspension. Permanent removal is reserved for fraud, counterfeiting, and conduct that puts other users at risk. A rejected payment proof carries a seven-day suspension, not a permanent ban, because a bad or mistaken upload is not the same act as deliberate fraud. Scam registry entries can be removed when an accusation is withdrawn or found to be unsupported — an entry is a record, not a life sentence.
Credentials and API keys stored in platform settings are encrypted with AES-256-GCM at rest. Card payments are handled entirely by our payment provider; LetItRip never receives, processes, or stores full card numbers. Uploaded media is served through our own proxy rather than exposing raw storage URLs, so an image cannot be enumerated or hotlinked out of context. Where we discover a security issue affecting user data, we will tell the affected users rather than wait to be asked.
This page describes intent and current practice, and both can fall out of step with each other. If you believe a commitment here is not being met — by a seller, by a moderator, or by us — write to conduct@letitrip.in with specifics. We will either fix the behaviour or amend this page to stop claiming something that is not true. Material changes to this page are reflected in the last-updated date above.