Let It Rip

1. Overview

At Let It Rip, we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions and procedures for returning products and receiving refunds. Please read this policy carefully before making a purchase.

Important: Due to the nature of imported products from various countries (Japan, China, Hong Kong, USA, UK, etc.), all returns and refunds require proper documentation including unboxing video and same-day timestamp images as specified below.

2. Mandatory Documentation for Returns

2.1 Unboxing Video Requirement ⚠️

To be eligible for return or refund, you MUST provide an unboxing video.

The unboxing video must:

Be recorded in one continuous take (no cuts or edits)
Show the sealed package with shipping label clearly visible at the start
Capture the entire unboxing process from start to finish
Show all sides of the product and packaging
Clearly display any damage, defects, or discrepancies
Include timestamp/date visible on video (enable camera timestamp)
Have good lighting to see product details clearly
Be recorded on the same day as delivery

⚠️ Without unboxing video, return requests will be automatically rejected.
We recommend recording unboxing for all international shipments to protect your purchase.

2.2 Same-Day Timestamp Images 📸

In addition to the video, you must provide:

Minimum 5-10 clear photos of the product from all angles
Photos must show visible timestamp/date (use camera timestamp feature or timestamp app)
Photos must be taken on the same day as delivery
Show product defects, damage, or issues clearly
Include photos of packaging if damaged
Include photos of any missing items or accessories

2.3 Why These Requirements?

These strict requirements protect both buyers and sellers because:

Products are imported internationally and may have multiple handlers
Products are often high-value collectibles and electronics
It helps identify when and where damage occurred
Prevents fraudulent claims and ensures fair resolution
Required by our shipping insurance for claim processing

3. Return Eligibility

3.1 Eligible Returns (Within 30 Days)

You may return a product within 30 days of delivery if it meets the following conditions:

Damaged or Defective: Product arrived damaged or has manufacturing defects
Wrong Item: You received a different product than ordered
Missing Parts: Product is incomplete or missing accessories
Significantly Not as Described: Product differs materially from listing
Quality Issues: Product is counterfeit, fake, or significantly lower quality than described

Buyer's Remorse Returns: Change of mind returns are accepted if product is unused, unopened, in original packaging, with all tags and seals intact. Buyer pays return shipping.

3.2 Non-Returnable Items ❌

The following items cannot be returned:

Items marked as "Final Sale" or "Non-Returnable" in the listing
Opened collectibles (TCG booster packs, blind boxes, sealed merchandise)
Digital products, gift cards, or vouchers
Custom-made or personalized items
Intimate items (underwear, swimwear) if seal is broken
Perishable goods (food, cosmetics past 7 days)
Items damaged due to misuse or neglect by buyer
Items returned without proper documentation (video + photos)
Items where seller explicitly disabled returns

3.3 Return Window

Standard Returns: 30 days from delivery date
Damaged/Defective: Report within 48 hours, return within 30 days
Wrong Item: Report within 48 hours, return within 30 days
Late Claims: Claims made after 48 hours may require additional proof

4. Return Process

Step 1: Report the Issue (Within 48 Hours)

Log into your account
Go to "My Orders" → Select the order → Click "Return Item"
Select return reason from dropdown
Provide detailed description of the issue
Upload unboxing video (required, max 500MB, MP4/MOV format)
Upload timestamp photos (5-10 images, JPG/PNG format)
Submit return request

Step 2: Seller Review (24-48 Hours)

Seller reviews your return request and documentation
Seller may approve, reject, or request more information
You'll receive email notification of the decision
If rejected, you can escalate to admin for review

Step 3: Ship the Product Back

If return is approved:

Pack item securely in original packaging (if available)
Print the return shipping label (provided by us or self-arranged)
Ship within 7 days of approval to our India warehouse address
Upload tracking number in return request
Keep proof of shipment until refund is processed

Return Shipping Costs:

Damaged/Defective/Wrong Item: We pay (prepaid label provided or reimbursement)
Buyer's Remorse: Buyer pays (self-arrange return shipping within India)
Domestic return shipping within India: ₹100-300 depending on weight and location

Step 4: Inspection & Refund Processing

We inspect returned item (1-3 business days after receipt at our warehouse)
If approved, refund is processed within 3-5 business days
You'll receive email confirmation when refund is issued

5. Refund Methods & Timeline

5.1 Refund Methods

Refunds are issued to your original payment method:

UPI: 1-3 business days (instant to 24 hours typically)
Credit/Debit Card: 5-7 business days (depends on bank)
Net Banking: 3-5 business days
Wallet (Paytm, PhonePe): 1-3 business days
Let It Rip Wallet: Instant (can be used for future purchases)

5.2 Refund Amount

Your refund includes:

Product price: Full amount paid
Original shipping: Refunded if item was damaged/defective/wrong
Return shipping: Reimbursed if seller was at fault

Refund deductions:

Restocking fee: 10-20% for buyer's remorse returns (if item was used)
Return shipping: Deducted for buyer's remorse returns
Missing parts: Prorated refund if accessories are missing
Damage: Partial refund if item returned damaged (not as received)

5.3 Partial Refunds

Partial refunds may be issued if:

Item is returned significantly later than expected
Item shows signs of use beyond inspection
Missing original packaging or accessories
Item condition doesn't match unboxing video
Both parties agree to partial refund instead of full return

6. Damaged or Defective Items

6.1 Reporting Damage

Report damage within 48 hours of delivery.

Provide:

Unboxing video showing damage
Same-day timestamp photos of damaged item
Photos of outer packaging showing shipping damage
Description of what's damaged

6.2 Resolution Options

For damaged or defective items, you may choose:

Full Refund: Return item for complete refund
Replacement: Exchange for same item (if available)
Partial Refund: Keep item with discount (if damage is minor)
Repair: Seller arranges repair (for electronics)

6.3 Shipping Damage vs. Product Defect

Shipping Damage: Covered by shipping insurance, faster resolution
Product Defect: Our responsibility, handled at our India warehouse
Unboxing video helps determine which category applies

7. Wrong Item or Missing Items

If you receive wrong or incomplete items:

Report within 48 hours with unboxing video proof
Do not use or open the wrong item (keep sealed if possible)
Seller will arrange pickup/return and ship correct item
No cost to buyer for seller's shipping errors
Priority processing for wrong item claims

8. Seller Disputes & Admin Intervention

8.1 Escalation Process

If seller rejects your return request:

Review seller's rejection reason
Click "Escalate to Admin" in return request
Provide additional evidence if needed
Admin reviews case within 24-48 hours
Admin decision is final and binding

8.2 Admin Intervention Scenarios

Admin may intervene when:

Seller unreasonably rejects valid claim
Buyer and seller cannot agree on resolution
Evidence is conflicting or unclear
Item value exceeds ₹10,000
Multiple complaints against same seller

8.3 Admin Resolution Powers

Admin can:

Override seller decision and approve return
Issue partial refund from platform funds
Penalize seller for unfair rejection
Require additional documentation from either party
Close case if evidence is insufficient

9. Auction Items

Special rules apply to auction items:

All auction sales are final unless item is not as described
Items must match auction description and photos exactly
Unboxing video is mandatory for all auction purchases
"As-is" auction items cannot be returned for quality issues
Only damaged-in-shipping claims are accepted
Report issues within 24 hours for auction items

10. Refund Processing Time

Total refund timeline:

Return request submission: 24-48 hours for review
Return shipping: 3-7 days (within India to our warehouse)
Inspection: 1-3 business days
Refund processing: 3-5 business days
Total: 7-14 days from return approval to refund in account

11. Consumer Rights (India)

Under the Consumer Protection Act, 2019 (India), you have the right to:

Return defective or substandard products
Receive refund for products not matching description
File complaint with consumer forum if unfairly treated
Seek compensation for defective products causing harm

Let It Rip complies with all Indian consumer protection laws and regulations.

12. Non-Delivery & Lost Packages

12.1 Package Not Received

If your package shows "Delivered" but you didn't receive it:

Check with neighbors, building security, or family members
Verify delivery address in your order
Contact courier company (we'll provide contact details)
Report to us within 48 hours if still not found
We'll file claim with shipping company and refund if package is confirmed lost

12.2 Package Lost in Transit

If tracking shows package is lost:

We'll track with shipping company for 7 days
If not found, we'll issue full refund or reship (your choice)
Insurance covers lost packages (no cost to you)

13. Exceptions & Special Cases

13.1 High-Value Items (₹50,000+)

May require additional documentation for returns
Admin approval required for refund processing
Extended inspection period (7-10 days)
Mandatory insurance claim filing

13.2 Electronics & Gadgets

30-day warranty on all electronics (unless otherwise stated)
DOA (Dead on Arrival) returns accepted within 7 days
Manufacturer warranty applies after return window
Software issues not covered (consult manufacturer)

13.3 Import Duty Refunds

If you paid customs duty and return the item:

Customs duty is typically non-refundable
You may claim refund from customs department directly
We'll provide necessary documentation for your claim
Process can take 3-6 months (handled by customs, not us)

14. Tips for Smooth Returns

Always record unboxing: Enable camera timestamp before delivery
Inspect immediately: Check item within hours of delivery
Keep packaging: Retain original box and materials for 30 days
Document everything: Photos, videos, screenshots of listing
Report quickly: Don't wait until last day to report issues
Communicate clearly: Provide detailed description of issues
Be reasonable: Don't claim damage for normal wear from shipping

15. Contact Support

Need help with a return or refund?

Email: returns@letitrip.com
Support Ticket: Create Ticket
Phone: +91-9876543210 (Mon-Sat, 10 AM - 7 PM IST)
WhatsApp: +91-9876543210 (Quick queries)

Version History:
Version 2.0 (November 1, 2025): Added mandatory unboxing video and timestamp photo requirements, India-specific payment methods, auction return policy
Version 1.0 (January 1, 2024): Initial refund policy

Refund & Return Policy