Frequently Asked Questions

Let It Rip is India's premier online marketplace that combines traditional e-commerce with exciting auction features. We connect buyers and sellers across India, offering a wide range of products from electronics to fashion, home goods, and more. You can buy products at fixed prices or participate in live auctions to get amazing deals.

Click the "Sign Up" button in the top navigation, fill in your details including name, email, and password, then verify your email address through the link sent to your inbox. You can also sign up instantly using your Google or Facebook account for a quicker registration process.

Yes! We deliver to 200+ cities and towns across India, covering all major metros, tier-2, and tier-3 cities. Shipping times typically range from 3-7 business days depending on your location. Remote areas may take slightly longer.

Absolutely! We verify all sellers and products before listing. Every item is checked for authenticity, and we maintain strict quality standards. We offer 100% original products with proper documentation and warranties where applicable.

You can reach us through multiple channels: Email us at support@letitrip.in, call our helpline at +91-XXXXX-XXXXX (10 AM - 7 PM IST, Mon-Sat), use the live chat feature on our website, or visit our Contact page to submit a support ticket.

Browse products using search or categories, click on a product to view details, select quantity and specifications (size, color, etc.), click 'Add to Cart', review your cart, proceed to checkout, enter/select shipping address, choose payment method, and confirm your order. You'll receive an order confirmation email immediately.

Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can track your order in real-time from your account dashboard under 'My Orders' or by clicking the tracking link in the shipment notification email.

If a product is out of stock, you'll see an 'Out of Stock' or 'Notify Me' button. Click 'Notify Me' to receive an email alert when the product is back in stock. We regularly update our inventory and add new products.

Yes! Join our WhatsApp group or message us directly with product details. Our team will assist you with the order process, answer questions, and help complete your purchase. This is especially useful for bulk orders or special requests.

Yes, we provide special pricing for bulk orders. Contact our sales team at sales@letitrip.in with your requirements, and we'll create a custom quote. Minimum order quantities and discounts vary by product category.

We accept multiple payment methods for your convenience: Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking (all major banks), Digital Wallets (Paytm, PhonePe, Mobikwik), and Cash on Delivery (available for orders under ₹50,000 in select locations). All payments are secured with 256-bit SSL encryption.

Yes, COD is available for orders under ₹50,000 in most serviceable areas. A small COD handling fee may apply. Some products and locations may not be eligible for COD. You'll see the COD option at checkout if available for your order.

Yes, you can cancel or modify orders before they're shipped. Log in to your account, go to 'My Orders', and click 'Cancel Order' or 'Modify Order'. If already shipped, you can refuse delivery or initiate a return after receiving the product. Refunds are processed within 5-7 business days.

Most products can be returned within 7-14 days of delivery (category-dependent). Items must be unused, in original condition with tags, packaging, and accessories intact. Refunds are processed to the original payment method within 5-7 business days after we receive the returned item. Certain categories like software, intimate wear, and personalized items are non-returnable.

Go to 'My Orders', select the item, click 'Return', choose reason, and submit. We'll arrange a free pickup or provide return shipping instructions. Pack the item securely with all accessories and original packaging. Once received and inspected, your refund will be processed.

Sellers list items with a starting bid price, reserve price (optional), and auction end time. Buyers place bids during the active auction period. Each bid must be higher than the current highest bid by the minimum increment amount. When the auction ends, the highest bidder wins and must complete payment within 48 hours. All bids are legally binding commitments to purchase.

A reserve price is the minimum price a seller is willing to accept for an item. If bidding doesn't reach the reserve price, the seller is not obligated to sell. Reserve prices are hidden from buyers to encourage competitive bidding.

Bids are binding commitments and generally cannot be retracted. You can only retract a bid within the first hour of placement if you made a genuine error (wrong amount, wrong item). Frequent bid retractions or failure to complete purchases may result in account suspension and bidding restrictions.

Congratulations! You'll receive an email and SMS notification immediately. You must complete payment within 48 hours using any accepted payment method. Once paid, the seller ships the item to your registered address. Track your shipment from 'My Orders' section. Failure to pay within 48 hours may result in account penalties.

No buyer's premium! The final bid amount is your total purchase price. Only standard shipping charges (if applicable) are added. Unlike other platforms, we don't charge extra fees on auction wins, making it truly competitive pricing.

You'll see a green 'Highest Bidder' badge on the auction page and receive real-time notifications. If someone outbids you, you'll get an instant email/SMS alert so you can bid again if interested. You can set up automatic bidding (proxy bidding) to automatically bid up to your maximum amount.

Auto-bidding lets you set your maximum bid amount. The system automatically places incremental bids on your behalf to keep you as the highest bidder, up to your maximum. This way, you don't have to monitor the auction constantly. Your maximum bid remains confidential.

Shipping charges vary by product weight, dimensions, and delivery location. Standard shipping starts from ₹40-₹100. We offer FREE shipping on orders above ₹2,999 for most products. Express shipping is available at additional cost. You'll see exact charges at checkout before confirming your order.

Standard delivery: 5-7 business days for metros, 7-10 days for other cities. Express delivery: 2-4 business days (additional charges apply). Remote locations may take longer. Electronics and large items may require additional 1-2 days for quality checks and special packaging.

Currently, we ship only within India. International shipping will be available soon. Join our newsletter to get notified when we start international shipping.

All products are carefully packed with bubble wrap, foam padding, and sturdy boxes. Fragile items get extra protection and 'Handle with Care' labels. We use trusted courier partners and all shipments are fully insured against damage or loss during transit.

If your package arrives damaged, don't accept it and contact us immediately. For lost packages, we'll investigate with the courier. In both cases, we'll either reship the item or provide a full refund. All shipments are insured, so you're fully protected.

Yes, if the order hasn't shipped yet. Contact customer support immediately with your order number and new address. Once shipped, address changes are not possible, but you can refuse delivery and we'll rearrange delivery to the new address (may incur charges).

Click 'Become a Seller', complete registration with business/individual details, provide KYC documents (Aadhaar, PAN, GST if applicable), set up your shop profile, and await verification (24-48 hours). Once approved, you can start listing products immediately.

Commission: 5-15% per sale (category-dependent). Payment gateway charges: ~2%. No listing fees, no monthly subscription. You only pay when you make a sale. First 3 months get 50% commission discount for new sellers!

From your Seller Dashboard, click 'Add Product' or 'Create Auction'. Fill in details (title, description, price, images, category, specifications). For auctions, set starting bid, duration, and optional reserve price. Review and publish. Products go live after quick moderation (2-4 hours).

Payments are released 7 days after delivery confirmation or 14 days after shipment (whichever is earlier). This ensures buyer satisfaction. You can track pending and received payments in your Seller Dashboard. Payments are transferred directly to your linked bank account.

You'll be notified of return requests. Review the reason and approve/reject (valid reasons must be approved). Arrange pickup or provide return address. Once received, inspect the product within 2 days. If condition is acceptable, the refund is processed and deducted from your next settlement.

Yes! We offer various promotion options: Featured listings (appear at top of search results), Sponsored ads (banner placements), Deal of the Day slots, and Email marketing campaigns. Contact our seller support for pricing and packages. Performance analytics help track ROI.

Option 1: Use our logistics partners (recommended) - discounted rates, automatic tracking, insurance included. Option 2: Self-ship - arrange your own courier, provide tracking, more responsibility. We recommend Option 1 for hassle-free fulfillment and better buyer experience.

Click 'Forgot Password' on the login page, enter your registered email, and click 'Send Reset Link'. Check your email for the password reset link (check spam folder if not in inbox). Click the link and create a new strong password. For security, the reset link expires in 1 hour.

Absolutely! We use industry-standard 256-bit SSL encryption for all data transmission. Payment information is processed by PCI-DSS compliant payment gateways - we never store your card details. Your personal information is protected per our Privacy Policy and never sold to third parties.

Go to Account Settings > Security > Enable 2FA. Choose SMS or authenticator app. Follow setup instructions. Once enabled, you'll need to enter a code sent to your phone or generated by your app in addition to your password when logging in. This adds an extra layer of security.

Yes, go to Account Settings > Privacy > Delete Account. Please note: This action is permanent and irreversible. All your data, order history, wishlists, and seller information (if applicable) will be permanently deleted. You must clear all pending orders and payments before deletion.

Immediately reset your password, enable 2FA, and contact our security team at security@letitrip.in. Review recent orders and account activity. We'll investigate and take necessary action. Never share your password or OTP with anyone - our staff will never ask for these.

Add products to cart, proceed to checkout, find the 'Apply Coupon' field, enter your coupon code, and click 'Apply'. The discount will be reflected in your order total. Only one coupon can be used per order. Some coupons have minimum order value or category restrictions.

Common reasons: Coupon expired, minimum order value not met, applicable only to specific categories/products, already used (single-use coupons), not applicable with other offers. Check coupon terms and conditions. Contact support if you believe there's an error.

Yes! Register with your valid student ID or military ID for special discounts. Students get 10% extra off on select categories. Military personnel get 15% off. Verification required. Special discount codes will be sent to your registered email.

Subscribe to our newsletter (footer of website), enable push notifications, follow us on social media (Instagram, Facebook, Twitter), join our WhatsApp broadcast group, or check the 'Deals' page regularly. We send weekly deals roundup every Friday with upcoming offers.

Try these steps: Clear browser cache and cookies, try a different browser (Chrome, Firefox, Safari), check your internet connection, disable browser extensions temporarily, try incognito/private mode, update your browser to the latest version. If issues persist, contact support with screenshots and browser/device details.

Check spam/junk folder, ensure correct email/phone number in your account, add noreply@letitrip.in to your contacts, check if you have enough inbox storage, try requesting OTP again after 2 minutes. For persistent issues, update your contact details and contact support.

Don't panic! Payment gateway failures sometimes show as deducted but the amount is only blocked, not debited. It will be automatically refunded in 5-7 business days. Check your order history - if order wasn't created, you'll definitely get refunded. Contact support with transaction ID for faster resolution.

This is usually a temporary issue. Try refreshing the page, clearing browser cache, checking internet speed, or using a different device/network. If specific product images aren't loading, it might be under update. Report to support and we'll fix it immediately.