Question 1

What is Let It Rip?

Accepted Answer

Let It Rip is India's trusted seller of authentic imported collectibles! We specialize in Beyblades (Takara Tomy originals), Pokemon TCG, Yu-Gi-Oh TCG, Transformers, Hot Wheels, collectible stickers, crafts, and more. We import from Japan, USA, UK, China & Hong Kong, handling ALL customs duties and import risks - so you pay ₹0 in customs. Shop authentic collectibles with fast India delivery!

Question 2

How do I get started?

Accepted Answer

Simply create a free account, browse our collection of authentic Beyblades, Pokemon cards, Transformers, Hot Wheels, and more! Add items to cart and checkout using UPI, cards, or COD. In-stock items (most Beyblades, Pokemon booster packs, Hot Wheels) ship in 3-7 days. Pre-order items (new releases, limited editions) take 15-25 days for import and delivery.

Question 3

Do I need an account to shop?

Accepted Answer

Yes, you need to create an account to place orders. However, you can browse products without an account. Creating an account is free and takes less than a minute. You must be 18+ years old to register.

Question 4

Do you ship to all parts of India?

Accepted Answer

Yes! We ship to all major cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, etc.), Tier 2/3 cities, and most rural areas across India. Since we're based in India and ship domestically, delivery is fast and reliable. We use trusted carriers like Bluedart, Delhivery, India Post, and DTDC. Pin code verification is done at checkout.

Question 5

Which countries do you import from?

Accepted Answer

We import authentic collectibles from: Japan (Takara Tomy Beyblades, Japanese Pokemon cards, Transformers), USA (Pokemon TCG, Yu-Gi-Oh TCG, Hasbro Transformers, Hot Wheels), UK (Pokemon TCG sets), China (licensed Beyblades, Hot Wheels), and Hong Kong (trading cards, collectibles). We handle all customs and import duties - you pay ₹0 extra!

Question 6

How do I place an order?

Accepted Answer

Browse our categories (Beyblades, Pokemon TCG, Yu-Gi-Oh, Transformers, Hot Wheels, Stickers, Crafts), add items to cart, proceed to checkout, enter your shipping address, select payment method (UPI/Cards/COD), and confirm. You'll receive an order confirmation email immediately with tracking details once shipped.

Question 7

How can I track my order?

Accepted Answer

Log into your account, go to 'My Orders', and click on the order you want to track. You'll see the current status and tracking number once the item is shipped.

Question 8

Can I cancel my order?

Accepted Answer

Yes, you can cancel an order before it's shipped. Go to 'My Orders', select the order, and click 'Cancel Order'. Refunds are processed within 5-7 business days.

Question 9

What do the different order statuses mean?

Accepted Answer

Pending: Order received. Processing: Packing your Beyblades/cards/toys for shipment (in-stock) or importing from Japan/USA (pre-order). Shipped: On the way to you within India. Out for Delivery: Final delivery stage. Delivered: Order received. Cancelled: Order cancelled. Refunded: Payment returned. For pre-order items (new Beyblade releases, limited edition Transformers), you may see 'Importing' status while we bring the item to India.

Question 10

Will I receive an invoice with GST?

Accepted Answer

Yes, you'll receive a tax invoice for your purchase. If the seller is GST-registered, GST will be shown separately. For imported items, customs duty receipt will be provided by the courier. You can download invoices from 'My Orders' page.

Question 11

How do auctions work?

Accepted Answer

Browse live auctions, place a bid higher than the current bid, and wait for the auction to end. If you're the highest bidder when time runs out, you win! You'll be notified and can proceed to payment.

Question 12

How do I place a bid?

Accepted Answer

Go to an auction page, enter your bid amount (must be higher than current bid), and click 'Place Bid'. You'll receive notifications if you're outbid.

Question 13

What happens if I win an auction?

Accepted Answer

You'll receive an email notification. The item will be added to your 'Won Auctions' where you must complete payment within 48 hours using UPI, cards, or other Indian payment methods. After payment, the item will be processed and shipped from Japan like a regular order.

Question 14

What if I get outbid?

Accepted Answer

You'll receive instant email and SMS notification when someone places a higher bid. You can return to the auction and place a new higher bid (minimum ₹50 increment). Set up price alerts to get notified before auction ends.

Question 15

What is a reserve price?

Accepted Answer

Some auctions have a reserve price - the minimum amount the seller will accept. If bidding doesn't reach the reserve price by auction end, the item won't be sold. Reserve prices are hidden but you'll be notified if your bid meets the reserve.

Question 16

Can I get a refund if I win an auction?

Accepted Answer

All auction sales are final unless the item is significantly not as described or damaged in shipping. You MUST record unboxing video for auction purchases. Minor quality issues on 'as-is' auction items cannot be returned. Read auction descriptions carefully before bidding.

Question 17

What payment methods do you accept in India?

Accepted Answer

We accept all popular Indian payment methods via Razorpay: UPI (GPay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking (all major banks), Wallets (Paytm, PhonePe, Amazon Pay, Mobikwik), and EMI options on orders above ₹10,000. All transactions are secure and encrypted.

Question 18

Do you offer Cash on Delivery (COD)?

Accepted Answer

COD is available on select in-stock items! Since we're based in India and handle imports ourselves, we can offer COD on items already in our inventory. Pre-order items (that need to be imported) require advance payment. COD availability is clearly shown at checkout. COD charges: ₹50-100 depending on order value.

Question 19

What are the fees?

Accepted Answer

We charge a service fee (5-15% depending on category) and international shipping fees (₹800-6,000 depending on weight and method). The total cost including all fees is shown in Indian Rupees (₹) at checkout before you confirm. No hidden charges!

Question 20

What currency are prices shown in?

Accepted Answer

All prices are displayed in Indian Rupees (₹). We handle the currency conversion from Japanese Yen automatically at competitive exchange rates updated daily.

Question 21

Can I use coupons or discount codes?

Accepted Answer

Yes! Enter your coupon code at checkout. Some shops offer exclusive coupons. Check the 'Coupons' page for available discounts. Coupons can save you 5-20% on select products.

Question 22

Is UPI payment instant?

Accepted Answer

Yes! UPI payments through GPay, PhonePe, Paytm, or BHIM are confirmed instantly. Your order will be processed immediately after successful UPI payment. This is the fastest payment method available.

Question 23

Can I buy on EMI?

Accepted Answer

Yes! EMI is available on orders above ₹10,000 through select banks and Razorpay EMI. You can choose 3, 6, 9, or 12-month EMI plans at checkout. Interest rates vary by bank and tenure.

Question 24

How long does shipping take within India?

Accepted Answer

For IN-STOCK items: 3-7 days delivery across India (we ship from our warehouse within India). For PRE-ORDER items: 15-25 days total (includes 10-18 days for international import + customs clearance + 3-7 days domestic delivery). Delivery time depends on your location and product availability status shown on product page.

Question 25

How much is shipping within India?

Accepted Answer

Domestic shipping rates: Standard (₹40-150, 5-7 days), Express (₹100-300, 2-4 days). Exact costs calculated at checkout based on weight, dimensions, and pin code. Some sellers may offer free shipping on select products - check product page for details.

Question 26

Do you ship only within India?

Accepted Answer

Yes, we currently ship only within India. We are an India-based seller focused on providing the best experience for Indian customers with domestic shipping, Indian payment methods, local customer support, and no customs hassles for you. We handle all international imports ourselves.

Question 27

Do I need to pay customs duties?

Accepted Answer

NO! Since we are the importer and ship from within India, you don't pay any customs duties. All import duties, taxes, and customs clearance are handled by us before the product reaches our warehouse. The price you see is the final price you pay (plus domestic shipping). No hidden import charges!

Question 28

What's the difference between in-stock and pre-order items?

Accepted Answer

IN-STOCK: Already in our India warehouse, ships in 1-2 days, delivers in 3-7 days. PRE-ORDER: Needs to be imported, we handle the international shipping and customs, delivers in 15-25 days. Pre-order items are clearly marked with estimated delivery date. You save money as we bulk import and handle all import risks!

Question 29

Can I track my package?

Accepted Answer

Yes! You'll receive a tracking number via SMS and email once shipped. Track in real-time from 'My Orders' page. For in-stock items, tracking activates within 24-48 hours. For pre-order items, you'll see 'Importing' status first, then tracking activates once item reaches India and ships from our warehouse.

Question 30

What if I'm not home for delivery?

Accepted Answer

Courier will attempt delivery 2-3 times and leave a notice with contact number. You can reschedule delivery, provide alternate address, or pick up from nearest courier office. Keep your phone number updated as couriers will call before delivery. For COD orders, payment must be made on delivery.

Question 31

What is your return policy?

Accepted Answer

Most items can be returned within 30 days of delivery. IMPORTANT: You MUST record an unboxing video (continuous take, sealed package visible, same-day timestamp) and take 5-10 timestamp photos on delivery day. Without this documentation, returns will be automatically rejected. This protects both you and us for imported high-value products.

Question 32

Why is unboxing video mandatory?

Accepted Answer

Since we import products internationally and deal with high-value collectibles/electronics, the unboxing video helps identify when/where damage occurred, prevents fraud, and is required by our shipping insurance. Enable camera timestamp before delivery and record the entire opening process from sealed package to product reveal. This is industry standard for imported goods.

Question 33

How do I return an item?

Accepted Answer

Go to 'My Orders', select order, click 'Return Item', upload unboxing video (max 500MB, MP4/MOV) and timestamp photos (5-10 images, JPG/PNG). We review in 24-48 hours. If approved, ship back to our India warehouse address (provided in email). Return shipping within India: ₹100-300. We pay shipping if item is damaged/defective/wrong. You pay for buyer's remorse returns.

Question 34

How long do refunds take to Indian payment methods?

Accepted Answer

Refund processing time varies by method: UPI (1-3 days, usually instant), Credit/Debit Cards (5-7 days), Net Banking (3-5 days), Wallets (1-3 days), COD (bank transfer in 5-7 days), Let It Rip Wallet (instant). Total timeline including return shipping and inspection is 7-12 days. Refunds are issued to original payment method.

Question 35

What if my item arrives damaged?

Accepted Answer

Report within 48 hours with unboxing video showing damage. Provide same-day timestamp photos of damaged item and outer packaging. We'll arrange free return pickup (we pay shipping) and full refund or replacement. All packages are insured. Contact returns@letitrip.com or WhatsApp support immediately for priority resolution.

Question 36

Can I exchange an item instead of return?

Accepted Answer

Yes! If you want a different size, color, or variant of the same product, select 'Exchange' when creating return request. Exchanges are processed faster than returns (7-10 days). We'll ship the replacement once we receive the original item back. Exchange shipping is free for in-stock items.

Question 37

I forgot my password. What do I do?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Question 38

Can I change my email address?

Accepted Answer

Yes, go to 'Account Settings', click 'Change Email', enter your new email, and verify it using the OTP sent to the new address.

Question 39

Is my personal information secure?

Accepted Answer

Yes, we use industry-standard encryption (SSL/TLS) to protect your data. We comply with IT Act 2000 and data protection laws. Payment processing is handled by Razorpay (PCI-DSS certified). We never store your full UPI PIN, card CVV, or net banking passwords.

Question 40

How do I delete my account?

Accepted Answer

Go to 'Account Settings', scroll to the bottom, and click 'Delete Account'. This action is permanent and will delete all your data as per Indian data protection laws. Complete any pending orders before deleting. Deletion takes 7-30 days to fully process.

Question 41

Do I need to verify my identity (KYC)?

Accepted Answer

For regular shopping, basic registration is enough. However, for high-value purchases (₹50,000+), selling, or withdrawing to bank account, you may need to verify with Aadhaar OTP or PAN card as per RBI and Indian regulations. This prevents fraud and ensures secure transactions.

Question 42

How do I become a seller?

Accepted Answer

Create an account, go to the seller dashboard, and create your shop. You'll need to provide business information (GST if applicable), bank/UPI details for payouts, and verify your identity with Aadhaar or PAN. Regular users can create 1 shop; admin accounts have unlimited shops.

Question 43

What are the seller fees?

Accepted Answer

We charge a commission on each sale: 5-10% for most categories, up to 15% for electronics. GST (18%) is applicable on the commission. You'll see the exact fee structure when setting up your shop. No monthly subscription fees!

Question 44

How do I receive payments as a seller in India?

Accepted Answer

Payments are held for 7-14 days after delivery (to allow for returns). You can request payout to your bank account via NEFT/RTGS or directly to UPI. Minimum payout is ₹500. Payouts are processed within 3-5 business days. TDS may be deducted as per Indian tax laws.

Question 45

How many auctions can I create?

Accepted Answer

Regular sellers can have up to 5 active auctions per shop at a time. Admin accounts have no limit. You can create more auctions after previous ones end. Each auction must have a minimum bid increment of ₹50.

Question 46

Can I offer COD as a seller?

Accepted Answer

Yes, verified sellers can enable COD on their products if they accept the risk of non-payment. You must be a seller for 3+ months with good ratings (4.5+). COD orders are shown separately in your dashboard. We recommend only offering COD for lower-value items (under ₹5,000).

Question 47

Are your Beyblades authentic Takara Tomy?

Accepted Answer

YES! All our Beyblades are 100% authentic Takara Tomy originals imported from Japan or licensed products. We never sell fake or knockoff Beyblades. Each Beyblade comes in original packaging with authenticity verification. We import Beyblade Burst, Beyblade X, Metal Fusion, stadiums, launchers, and parts. Look for the Takara Tomy logo on packaging!

Question 48

Are Pokemon cards official/authentic?

Accepted Answer

Absolutely! All Pokemon TCG cards are official products from The Pokemon Company International. We import booster packs, elite trainer boxes, collection boxes, and single cards from USA, Japan, and UK distributors. Each product has the official Pokemon Company seal. We source from authorized distributors only - no proxy cards or fakes!

Question 49

How do I know Yu-Gi-Oh cards are real?

Accepted Answer

All our Yu-Gi-Oh TCG cards are authentic Konami products. We import from official distributors in USA and Japan. Each booster pack, structure deck, and tin comes in original sealed packaging with holographic authentication stickers. We provide import documents and can verify authenticity for high-value cards. 100% genuine guaranteed!

Question 50

Are Transformers Hasbro or Takara Tomy?

Accepted Answer

We sell BOTH! Hasbro Transformers (from USA) and Takara Tomy Transformers (from Japan). Product descriptions clearly mention the manufacturer. Takara Tomy versions often have better paint and accessories. Hasbro versions are officially sold in Western markets. Both are 100% authentic! Choose based on your preference - we import both variants.

Question 51

Do you have rare/collector Hot Wheels?

Accepted Answer

Yes! We stock both basic Hot Wheels cars and premium collector editions including: Car Culture series, Team Transport, Premium series, and occasional Treasure Hunts. Rare releases are marked as 'Limited Edition' or 'Pre-Order'. Follow us on social media for alerts on new rare Hot Wheels arrivals. Collector items sell out fast!

Question 52

Do you sell Japanese Pokemon cards?

Accepted Answer

Yes! We import authentic Japanese Pokemon TCG sets directly from Japan. Japanese cards have different artwork, better quality printing, and exclusive sets not available in English. Product title will clearly state 'Japanese' or 'English'. Japanese booster boxes are very popular among collectors. Note: Japanese cards cannot be used in official English tournaments.

Question 53

Which Beyblade stadiums are compatible?

Accepted Answer

Beyblade Burst stadiums work with all Burst series Beyblades (including Beyblade X with adapter). Metal Fusion stadiums work with Metal series. We recommend Takara Tomy stadiums for official tournament standards. Each stadium product page mentions compatibility. Most popular: Beyblade Burst Standard Stadium and Beyblade X Xtreme Stadium.

Question 54

Do collectibles come with warranty?

Accepted Answer

Collectibles (cards, Beyblades, Hot Wheels) don't have manufacturer warranty but we guarantee authenticity and provide 7-day replacement for defective/damaged items. Transformers and electronic toys may have manufacturer warranty (mentioned in product description). Keep unboxing video for all orders - mandatory for damage claims! Original packaging must be intact.

Question 55

How long do pre-orders take?

Accepted Answer

Pre-order items (new Beyblade releases, limited edition Transformers, special Pokemon sets) take 15-25 days total: 7-10 days for international shipping to our India warehouse + 5-7 days customs clearance + 3-7 days delivery to you. You'll get updates at each stage. Pre-orders ensure you get the latest releases without paying high marketplace markups!

Question 56

Do you offer discounts on bulk orders?

Accepted Answer

Yes! For bulk orders (10+ Beyblades, 5+ booster boxes, 20+ Hot Wheels), contact our support team for special pricing. Great for: birthday party returns, tournament prizes, retail shops, collector groups. Minimum order value ₹10,000 for bulk discount eligibility. Custom product bundles also available!

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