Returns & Refunds Guide
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return and refund policy.
1. Initiate Return Request
Within 7 days of deliveryLog into your account and go to your orders. Click on the order you want to return and select 'Request Return'. Choose the reason for return and submit your request.
2. Seller Review
24-48 hoursThe seller will review your return request within 24-48 hours. You'll receive an email notification once it's approved.
3. Ship Back the Item
7 days to shipPack the item securely in its original packaging. Ship it back using the provided return label or your preferred courier. Keep the tracking number.
4. Refund Processing
5-7 business daysOnce the seller receives and inspects the item, your refund will be processed. The amount will be credited to your original payment method.
Return Eligibility
✓ Returnable Items
- • Unopened products in original packaging
- • Items with defects or damage
- • Wrong items shipped
- • Items not as described
✗ Non-Returnable Items
- • Opened electronics or software
- • Personal care products (used)
- • Custom-made items
- • Items marked as non-returnable
Refund Methods
Original Payment Method
Refund to the card/account used for payment
5-7 business days
Store Credit
Instant credit to your Let It Rip wallet
Immediate
Bank Transfer
Direct transfer to your bank account
7-10 business days
Important Notes
- • Return shipping costs may apply unless the item is defective or wrong
- • Items must be returned in original condition with all tags and packaging
- • Refunds exclude original shipping charges (unless seller error)
- • Auction items have different return policies - check before bidding
Ready to initiate a return?