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1. Buy & Receive the Product
Only users with at least one delivered order containing the product can write a review. This ensures every review is from a genuine buyer — no fake or incentivised reviews.
2. Open the Product Page
Go to the product detail page and click 'Write a Review' in the Reviews tab. A modal will open with a star rating selector, title field, and a text area for your experience.
3. Submit — Pending Moderation
After submitting, your review enters 'Pending' status. It is visible to you and the admin team while under review. Moderation typically takes up to 24 hours.
4. Published & Visible
Once approved by our moderation team, your review appears publicly on the product page. Other shoppers can read it and mark it as helpful.
⭐ The review journey
Order must be delivered
Star rating + text
Admin moderation
Publicly visible
Verified Purchase Badge
Reviews that link to a confirmed delivered order display a 'Verified Purchase' badge. This badge signals to other buyers that the reviewer actually owns the product.
Helpful Votes
Any signed-in user can vote a review as 'Helpful' or 'Unhelpful'. Reviews with more helpful votes are ranked higher on the product page so the most useful feedback is easy to find.
Editing a Review
You can edit your review within 30 days of posting it. Editing resets the review back to 'Pending' status — it goes through moderation again before being re-published.
Already bought something? Head to your orders and leave a review to help fellow shoppers.