How Orders Work
Every order on LetItRip moves through a clear, transparent lifecycle. Here's what each status means and what you can do at each stage.
Order Status Lifecycle
Your order progresses through these stages from placement to completion.
Your order has been created but payment has not yet been captured. This status applies immediately after placing an order. It resolves automatically once payment is confirmed.
Payment was successful. The seller has been notified and will begin processing your order. You'll receive an email and in-app notification.
The seller is preparing your items for dispatch — picking, packing, and getting the package ready to hand over to the courier.
Your order is on its way! An AWB tracking number has been assigned by the courier. Visit 'Track Order' to follow live shipment updates.
The courier has delivered your order. Please inspect your items upon arrival and contact support if anything is damaged or missing.
The return window has closed and the order is fully complete.
The order was cancelled by you or an admin. If payment was made, a refund will be initiated.
📦 Order status flow — from placement to completion
Good to Know
Shipment Tracking
Once your order is shipped, a tracking link appears on the Order Detail page under 'Track Shipment'. Tracking updates are provided by the courier in real-time.
Cancelling an Order
You can cancel an order while it is in 'Pending Payment' or 'Confirmed' status. Once the seller starts processing (status moves to 'Processing'), cancellations are no longer available through the platform — contact support.
Downloading Your Invoice
A PDF invoice is available for every completed or delivered order. Open the Order Detail page and click 'Download Invoice'. The invoice includes a breakdown of items, taxes, and payment details.
Delivery Address
The delivery address is locked once an order reaches 'Confirmed' status. If you need to change it earlier, cancel the order and re-place it with the correct address.
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